Frequently Asked Questions
Know before your repair
How long does paintless dent repair take?
Most single dents are finished the same day, often within a couple of hours. A hail car across multiple panels takes longer, usually several days depending on the dent count. We give you a realistic time at the estimate rather than an optimistic one.
Do you work with insurance?
Yes, with all major carriers. You open the claim, and from there we deal with the adjuster, supply documentation, and handle supplements if the first estimate comes in short. We will also help you work out whether filing is worth it against your deductible.
Can hail damage be repaired without repainting?
In the large majority of cases, yes. Hail dents are shallow and the paint over them is normally intact, which is exactly what paintless dent repair is built for. Where a stone has cracked the paint, that panel needs different work and we will point it out at the estimate.
Do I need an appointment?
An appointment means you are not waiting behind another vehicle, so it is worth calling ahead. If you are passing and want a quick look at a dent, stop in during opening hours and we will tell you what it needs.
What types of dents can be repaired?
Door dings, hail dents, shopping cart damage, creases, and most dents where the paint is unbroken. If the paint is cracked or chipped at the dent, paintless repair alone will not restore it. Send a photo and we will tell you honestly which category yours is in.
PDR
Paintless Dent Repair
How long does paintless dent repair take?
Most single dents are done the same day, often within a couple of hours. Multiple panels take longer. We will give you a realistic time at the estimate rather than an optimistic one.
What kind of dents cannot be repaired this way?
If the paint is cracked or chipped at the dent, PDR alone will not restore it, because the paint is already broken. Very sharp creases and metal that has been stretched badly may only come back part of the way. We will tell you honestly what the panel will and will not do before we start.
Is paintless dent repair cheaper than body shop work?
Almost always, because there is no filler, no paint, no blending into adjacent panels, and no days of cure time. It also preserves the factory finish, which protects resale value in a way a respray does not.
Will I be able to see where the dent was?
On a properly finished repair, no. That is the standard we work to, and it is why we check the panel under several light angles before we hand it back.
Hail Repair
Hail Damage Repair
Can hail damage really be repaired without repainting?
Yes, in the large majority of cases. Hail dents are shallow and the paint over them is usually intact, which is exactly the condition paintless dent repair is designed for. Where a stone has cracked the paint, that panel needs different work, and we will point it out at the estimate.
Will filing a hail claim raise my insurance rate?
Hail is a comprehensive claim, not a collision claim, because nobody was at fault. Comprehensive claims are treated differently by most carriers, but your policy is yours, so confirm it with your agent. We can tell you what we see other customers experience, not what your carrier will do.
What if my deductible is more than the repair?
Then paying out of pocket may be the better move, and we will say so. We quote the repair either way so you can compare the two numbers before you open a claim.
How long do I have to file a hail claim?
Texas policies generally give you a window measured in years, but it shrinks in practice: the longer you wait, the harder it is to establish which storm caused the damage. File soon after the storm while the date is not in question.
Do you really tow the vehicle for free?
For hail claims inside our service radius, yes. Call the shop and we will confirm your address is covered before we send anything.
Door Dings
Door Ding Removal
Is it worth fixing one small ding?
If you are selling or trading the vehicle, almost certainly, because a clean panel reads as a cared-for car. If you are keeping it, that is your call, and we will quote it without pressure either way.
Can you fix a ding on the edge of a door?
Edges are harder than the middle of a panel because there is less room to work behind and the metal is doubled over. It is often still possible. Send a photo and we will tell you honestly.
What if the paint is scratched as well as dented?
We can bring the metal back to shape, but a scratch through the paint needs paint work, which is a different service. We will show you exactly what the panel will look like after the dent comes out.
Crease Repair
Crease Dent Repair
Can every crease be fully removed?
No, and any shop that promises otherwise is guessing. Where the metal has stretched badly the panel may come back to ninety percent rather than perfect. We will tell you which one we are expecting before you commit.
Why do creases cost more than a round dent of the same size?
Because the work scales with length, not area. A crease is effectively a row of dents that all have to move together, and moving them out of sequence creates new damage.
Another shop said my crease was not repairable. Is it worth a second look?
Often, yes. Creases sit right at the boundary of what is possible, and that boundary moves with technique and access. A second opinion costs you nothing here.
Minor Dents
Minor Dent Repair
Should I file a claim or just pay for it?
Compare the repair quote to your deductible. If the repair is less, paying directly is almost always simpler and keeps the claim off your record. We will quote it so you can make that call with a real number.
Can you fix several small dents at once?
Yes, and it is usually cheaper per dent than bringing them in one at a time, because the setup is shared.
What if I am not sure whether the paint is broken?
Run a fingernail lightly across it. If it catches, the paint is likely broken and the repair is different. Send a photo either way and we will look.
Detailing
Vehicle Detailing
Is the free car wash really included?
Yes, with every repair. It is not an upsell and you do not have to ask for it.
Can I book detailing without a repair?
Yes. Call the shop and we will fit it into the schedule.
Do you do paint correction or ceramic coating?
Not here. Our focus is dent and hail work. For paint protection, coating, and wraps, there is a studio in the same building that specializes in exactly that, and we are happy to point you at them.
Start your repair today
Tell us about your vehicle and the damage. Estimates are free and there is no obligation.